退款政策

 

We offer a 100% satisfaction guarantee.

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return. No questions asked.

To be eligible for a return, your item must be in the same condition that you received it, uncut, unpolished, unworn and in its original packaging.

To start a return, you can contact us at tom@ausopalstore.com and wait until your return is accepted.

You can always contact us for any return question at tom@ausopalstore.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be refunded, excluding shipping, on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

Our 100% satisfaction guarantee means you can shop with full confidence.